The field sales and service market represents a massive, often underserved segment of the economy, and with the home services market alone valued at $657 billion, the need for advanced software is vital. While much attention has been focused on robust tooling for B2B SaaS, field teams have been left behind by the latest advances in AI and operational tools. That’s where Paiv comes in, transforming how field sales and service professionals work by providing a fully integrated, AI voice-powered platform that streamlines field sales, operations and service workflows.Field professionals have been relying on disparate tools that don’t communicate with each other, causing inefficiencies and manual, repetitive tasks that take away from time spent with customers and too much time with consultants. Paiv addresses these pain points by uniting all operations under a single platform that incorporates AI voice technology to enhance everything from prospecting, scheduling, and routing, to reporting, work orders, and dispatching. By giving field professionals a powerful AI voice assistant, Paiv allows teams to manage the entire customer lifecycle more effectively.Paiv began as a business intelligence and gamification platform known as Gamify, founded by Emily Applegarth, David Brown and Jess Reagan. As the platform deepened workflows within field sales and service, Gamify is now the name of their sales and service enablement product within the broader Paiv suite. Gamification and robust analytics are core to Paiv, filling a massive void in an industry with limited reporting offerings.

Paiv: The difference between just getting the job done and setting records

What makes Paiv truly transformative is its focus on a complete, end-to-end solution for both field sales and service professionals. While competitors offer tools that address specific parts of the customer journey, Paiv unifies the entire process, leveraging AI voice to make managing sales and service workflows faster and easier. Whether it’s scheduling appointments, managing territories, building robust reports or dispatching service technicians, Paiv ensures that professionals can handle it all through a seamless experience.In a market often overlooked by technology, Paiv is filling the gap with a product that is both comprehensive and easy to use. Where other platforms stop short—focusing only on service management or AI coaching—Paiv covers the full spectrum, making it an invaluable tool for field professionals across industries.

“Paiv has helped us align the entire company with our strategies and goals, because it’s truly a reps all-in-one workshop… It’s allowed us to hold our reps accountable and bringing the right information in the moment they sell the deal.. and it allows us to move quickly through the accounts,” says Codi Nukaya, CEO of Mio Home.

Big Businesses Are Made Here

The FSM market has a few established companies like Housecall Pro, ServiceTitan, and Jobber. Their success is proof of a massive problem in need of solutions. Here's a look at the success of the key players:
- Housecall Pro: Valued at $1.15 billion with just 1% market share  
- ServiceTitan: Over $700 million in ARR and an ACV around $50,000  
- Jobber: Achieved $100 million in ARR and tripled its revenue two years in a row  
- Angi: As a marketplace, Angi generated $1 billion in marketplace revenue and over $200 million in ad revenue.

Paiv is on a mission to bring innovation to this space and solve for frustrating and time consuming processes found by users of the technology that is currently in place.

AI Voice: The Future of Field Sales and Service

At Paiv, we believe that the future of field operations is powered by AI voice technology. Other companies, like Rilla Voice and Siro, have raised impressive amounts of funding to develop AI voice systems focused on narrow use cases like coaching and knowledge bases. However, Paiv takes this concept to the next level, using AI voice to manage entire workflows, from sales prospecting to service operations and everything in between.Paiv doesn’t just offer coaching—it transforms the way teams work by allowing professionals to handle their tasks with voice commands, reducing the need for manual inputs and enabling real-time, hands-free operations. This means that Paiv can help teams improve efficiency, shorten response times, and deliver better outcomes for customers.

“The commoditization of AI voice recognition, has allowed us to focus our efforts,” says David Brown, Co-Founder and CTO.

A Backed Vision: $5 Million in Seed Funding

The belief in Paiv’s vision is clear from the backing it has received. Paiv is supported by $5 million in seed funding from top investors, including New Stack, MXV, Hannah Grey, Pipeline Capital, i2BF, K5, RWI, Swiftscale, Super Angel, and Tenzing. These investors bring years of experience in the field tech space and have partnered with Paiv to redefine what’s possible in field sales and service management.

“It’s time for world class tech to exist for the deskless workforce. This market is larger than Salesforce’s market, yet the tooling is outdated and limited in impact. Paiv is going to save service businesses thousands of hours and significantly increase revenue for the companies that keep our economy running,” says Mark Ghermezian, Founder and General Partner at MXV Capital.

“Paiv-ing” The Way For Field Sales and Service Technology 

The team at Paiv is obsessed with serving this industry with the best technology and customer service. “Here to win” has been their motto for the last two years as they have tripled or doubled in size every year. Their founding team came from backgrounds owning and operating service businesses, entire careers in the shoes of their end customers and building out technology for Amazon, Nike and Slalom Consulting. 

“Professionals are moving into services and trades at an incredible rate. These skilled professionals are the backbone of our economy. They are literally putting roofs over our heads, keeping the lights on and paving the way for an advancing infrastructure. Our customers are an example to me of what hard work and grit truly looks like. I’m honored to support this growth with world-class technology,” says Emily Applegarth, Co-Founder and CEO. 

Jess Reagan, CRO and Co-Founder, added, "I’ve spent over 20 years in field sales, and throughout my career, I’ve always envisioned building something that would truly transform the industry. Having walked in our customers' shoes, I’ve become obsessed with creating something more efficient, innovative, and extraordinary for this space. This is the solution I’ve always wanted, and now it's here."

The home services market, valued at $657 billion, offers immense potential for a platform like Paiv. With its AI voice-powered platform and complete workflow integration, Paiv is leading the charge in transforming how field professionals manage their operations. By bridging the gap between sales and service and providing a hands-free solution, Paiv empowers teams to work faster, smarter, and more effectively than ever before.Whether you're managing a small service team or a large field sales organization, Paiv offers the most comprehensive, future-focused solution in the market.Learn more at paiv.ai